Velvet kaftan

Size Chart

Shipping, Return & Refund Policies

Shipping Policy
Once your order has been confirmed, you’re item will be immediately shipped from our warehouse to you so make sure that you really need this purchase Your item will arrive within 1 to 7 days according to your location
Return & Refund Policy

1- You may request a return or exchange within 2 days after you receive your item(s)
2-Your item must be unused and in the same condition that you received it, It must also be in the original packaging. All tickets must be attached. The courier will not accept items that are not neatly folded and returned in their original state.
3-If your item qualifies the above two criteria, then we will definitely exchange or refund your items very easily.
4- There is a shipping fee for returns and exchanges. Please note that this fee goes to the shipping company and not our entity. Exchanges and returns have the same shipping fee as the one paid in your original order.
5-Online orders are refunded to your account once the refund request is accepted. To request a return or an exchange, please contact us via what's app +201094938861 or mail@elcraze.com Once we review your request we will contact you to arrange.